Promax offer Technical support in all their office locations internationally. Customers are able to log their issues over the phone or via e-mail Support@promaxtpo.com
We manage our support issues with specialised helpline software and our customer’s feedback has been that the support they receive is of a very high level.
During the course of an implementation our expert Consultants are in constant communication with you and able to assist in resolving immediate issues. They are supported by our customer service staff and development team.
Promax is privately owned Australian company based in Taylors Beach, Australia. The majority of our support and development is undertaken and provided at these Headquarters. Promax also has developers located in Sydney and Melbourne.
Promax has a large team of experienced trade spend specialists to support clients during and beyond the implementation project. Our team consists of implementation consultants who have worked in the industry using our trade spend management solutions. They perform onsite consultancy visits to assist our clients with implementation and maintenance.
Our support staff are also available to assist our clients on site with major technical issues.
We have consultants in Australia, New Zealand, UK, Germany and USA.
The process of requesting a modification entails either a conversation or written request to your consultant or customer service representative. This request should be in the form of a Functional Specification. The functional specification is then assessed by our development team as to the feasibility.
On the assumption that the requested customisation is feasible and does not breach any intellectual property rights then a technical specification is developed. This technical specification is developed by the Promax development team referring to the requirements of the functional specification. Promax charges for the development of this technical specification on a time and materials basis at the consulting rates specified in the pricing agreement.
On completion of the technical specification it is submitted to the client for approval and an estimate of the effort required for programming is made. A quotation is provided to you for the development of the customisation. This will include a cost for programming and subsequent testing.
Variants to the technical specification all functional requirements will result in additional costs that are generally charged on a time and materials basis at the consulting rates specified in the pricing agreement.
The customised software is shipped to you for your testing and once approved is then included within the standard application.
Promax charges for the development of this technical specification and modification on a time and materials basis at the consulting rates specified in the pricing agreement.