Will Promax PX allow the changing of the number of consumer units within a case? At times the number of consumer units change within a case that affects the overall demand of the product. The system must be able to re-adjust the demand when there are changes to consumer units within the packaging.
Promax PX holds the forecast by Consumer unit (SKU) and uses the conversion factor (Base Units Per Saleable) to provide a forecast by Cases. Promax PX allows changes to be easily made to the Product & Account attributes which includes changes to the Base Units Per Saleable. If the volume impact needs to adjusted Promax PX has the ability to scale both the Baseline & Promotional Uplifts Independently.
Do Promax have a Helpdesk and telephone support?
Promax offer Technical support in all their office locations internationally. Customers are able to log their issues over the phone or via e-mail Support@promaxtpo.com
We manage our support issues with specialised helpline software and our customer’s feedback has been that the support they receive is of a very high level.
During the course of an implementation our expert Consultants are in constant communication with you and able to assist in resolving immediate issues. They are supported by our customer service staff and development team.
Where is Promax Support and Development located?
Promax is privately owned Australian company based in Taylors Beach, Australia. The majority of our support and development is undertaken and provided at these Headquarters. Promax also has developers located in Sydney and Melbourne.
Do Promax offer on-site visits?
Promax has a large team of experienced trade spend specialists to support clients during and beyond the implementation project. Our team consists of implementation consultants who have worked in the industry using our trade spend management solutions. They perform onsite consultancy visits to assist our clients with implementation and maintenance.
Our support staff are also available to assist our clients on site with major technical issues.
We have consultants in Australia, New Zealand, UK, Germany and USA.