What is the Upgrade path or frequency of upgrades?
Promax has a development strategy to release a new major release (eg V9, V10 etc) every 18 months to 2 years and a minor release once every 3-6 months. Patch versions are typically released on monthly unless urgently required.
Do Promax offer Implementation Support?
Our consulting team are highly experienced with skills in implementing the Promax PX solution and also have a strong understanding of the CPG industry and processes within TPM and Demand Planning.
The consulting team is supported internally by the Promax Helpdesk and the technical team.
What is the warranty management strategy in relation to software modifications designed, built and tested?
As per the Software License Agreement, the Promax Application Group warrants that the solution will perform in accordance with the User guides.
In the event that customisations are required – Promax will work with the client’s team to clearly document the specific needs of the business. This Technical Customisation document will form the foundation for the customisation and Promax will deliver the customisation as specified in this document. If the client choose to alter the customisation the changes will be documented within the Technical Customisation Document and the effort required to accommodate these changes will be provided.
As part of the delivery, the Client will undertake a detailed UAT (User Acceptance Training) of the customisation to ensure that it is meets the requirements as per the Technical Customisation Document.
Is Promax GUI based, within a Windows XP environment?
Promax PX has a rich GUI environment. Standard windows functions like copy/paste and drag/drop are supported and are easy to learn and use.