Schedule of support – what services and support is provided in the maintenance agreement?

21 Jul 09

The annual maintenance entitles the client unlimited access to the services of the Customer Support Team for the resolution of daily issues with regard to the software application. The Customer Support team will assist the business in technical issues (such as bugs, configuration and set up) and functional issues (such as answering “how to questions”). The maintenance is also is a levy to fund ongoing R &D and entitles the client to regular updates of the software which includes new functionality in the licensed modules. These upgrades are available to the client at no additional charge. The maintenance period commences on the date of the dispatch of software to the client, with the maintenance being paid for annually.