Consulting
On Site Visits
Promax has a large team of experienced trade spend specialists to support clients during and beyond the implementation project. Our team consists of implementation consultants who have worked in the industry using our trade spend management solutions. They perform onsite consultancy visits to assist our clients with implementation, customer support and maintenance.
Our phone support staff are also available to assist our clients on site with major technical issues.
We have consultants in Australia, New Zealand, UK, Germany, Japan and USA.
OTHER CONSULTING SERVICES
Promax consultants offer a number of different skills and experience to continue to work with our clients on your journey of capability in TPM and TPO. Some additional areas we can provide value;
- Business Process improvement
- Analytical analysis – Statistical model creation and analysis
- Analytical analysis – Budgeting process top down, bottom up, etc.
- Account planning and strategy planner
- Strategic optimisation and promotional efficiency
- Reporting and analysis services
- Technical and infrastructure support
Software customization to suit client’s requirements
The process of requesting a modification entails either a conversation or written request to your consultant or customer service representative. This request should be in the form of a Functional Specification. The functional specification is then assessed by our development team as to the feasibility.
On the assumption that the requested customisation is feasible and does not breach any intellectual property rights then a technical specification is developed. This technical specification is developed by the Promax development team referring to the requirements of the functional specification. Promax charges for the development of this technical specification on a time and materials basis at the consulting rates specified in the pricing agreement.
On completion of the technical specification it is submitted to the client for approval and an estimate of the effort required for programming is made. A quotation is provided to you for the development of the customisation. This will include a cost for programming and subsequent testing.
Variants to the technical specification all functional requirements will result in additional costs that are generally charged on a time and materials basis at the consulting rates specified in the pricing agreement.
The customised software is shipped to you for your testing and once approved is then included within the standard application.
INTERFACES
We understand that client will be responsible for interfacing to the existing business systems. This can be included in the PAG Scope if required – a separate quote can be provided at client’s request.
THIRD PARTY APPLICATIONS
The operation of Promax® requires specific third party software applications and hardware. The costs for these items or other third party applications including Client and Server Operating Systems, MS SQL Server 2005/8 and Terminal Server/Citrix Licenses and hardware.
Development of the code/documentation and delivery to client in scheduled release of the software closest to time of requirement.
Software modifications are always included in the core software distribution set and are available to client’s users through database configuration codes. Promax maintains forward compatibility with future software releases whilst the modifications are covered in the maintenance fee. The maintenance fee for software modifications is applied at the same rate outlined in the software licence agreement.
