Do Promax offer software customization to suit client’s requirements?
The process of requesting a modification entails either a conversation or written request to your consultant or customer service representative. This request should be in the form of a Functional Specification. The functional specification is then assessed by our development team as to the feasibility.
On the assumption that the requested customisation is feasible and does not breach any intellectual property rights then a technical specification is developed. This technical specification is developed by the Promax development team referring to the requirements of the functional specification. Promax charges for the development of this technical specification on a time and materials basis at the consulting rates specified in the pricing agreement.
On completion of the technical specification it is submitted to the client for approval and an estimate of the effort required for programming is made. A quotation is provided to you for the development of the customisation. This will include a cost for programming and subsequent testing.
Variants to the technical specification all functional requirements will result in additional costs that are generally charged on a time and materials basis at the consulting rates specified in the pricing agreement.
The customised software is shipped to you for your testing and once approved is then included within the standard application.
Promax charges for the development of this technical specification and modification on a time and materials basis at the consulting rates specified in the pricing agreement.
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