What is the warranty management strategy in relation to software modifications designed, built and tested?
As per the Software License Agreement, the Promax Application Group warrants that the solution will perform in accordance with the User guides.
In the event that customisations are required – Promax will work with the client’s team to clearly document the specific needs of the business. This Technical Customisation document will form the foundation for the customisation and Promax will deliver the customisation as specified in this document. If the client choose to alter the customisation the changes will be documented within the Technical Customisation Document and the effort required to accommodate these changes will be provided.
As part of the delivery, the Client will undertake a detailed UAT (User Acceptance Training) of the customisation to ensure that it is meets the requirements as per the Technical Customisation Document.
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